Ivana Brkljača is an experienced leader with a proven track record in various industries, including 18 years in banking. During this time she worked on implementing key digital initiatives, customizing offers for VIP clients, and increasing the overall quality of customer experience. From last year she has been covering the role of executive director at the prestigious ŽSEM Business Academy in Zagreb, which has consistently been ranking among the top 5% business schools in the world. Ivana’s leadership style is characterized by kindness, contagious enthusiasm and wealth of positive energy, engaging employees at all levels.